Frequently Asked Questions

Referrals can be made by local authorities, NHS trusts, social workers, case managers, families, schools, and healthcare professionals. Please contact us directly with details of the person's needs and we'll discuss the referral process with you.

We support children, young people and adults with a range of needs including mental health support, learning disabilities, autism support, and those requiring residential or community care. Eligibility depends on your individual circumstances. Please contact us to discuss.

We'll need details of the person's needs, their current situation, any relevant medical or mental health history, family background, and the type of support they're seeking. We'll ask for this information during the referral discussion.

We aim to acknowledge referrals within 3 working days and to complete an assessment within 2-4 weeks, depending on the complexity of needs and availability of services. We'll keep you updated throughout the process.

Our services are funded through local authorities, NHS trusts, and individuals. Funding arrangements are discussed as part of the referral and assessment process. We work with your local authority or NHS trust to arrange appropriate funding.

Yes, we can work with direct payment schemes. We'll discuss payment arrangements and how this can work for your situation during the commissioning process.

Yes, we're flexible with funding arrangements and can work with different commissioning structures. Please discuss your specific funding situation with us.

Safeguarding is central to everything we do. We have comprehensive policies covering safer recruitment, DBS checks, mandatory training, risk assessments, and clear procedures for responding to concerns. Please see our Safeguarding page for more details.

We maintain high quality standards through person-centred planning, regular supervision and support of staff, ongoing training, service user and family feedback, and regular review of care plans and outcomes.

We welcome feedback and take all concerns seriously. You can raise concerns through your allocated social worker, by contacting us directly, or through our formal complaints procedure. We'll respond promptly and work to address any issues.

Yes, our services are registered with Ofsted where required. We also work with local safeguarding children partnerships and health & social care inspectorates to ensure compliance with all regulatory requirements.

We regularly recruit for Support Workers, Senior Support Workers, Mental Health Support Workers, Residential Childcare Workers, and Team Leaders. Please visit our Recruitment page for current opportunities.

Yes, we provide comprehensive induction training and ongoing professional development. All staff receive mandatory safeguarding training and we support qualifications and further development opportunities.

While some roles require specific qualifications, we welcome applications from people with relevant experience. We're committed to developing our team and supporting staff to gain qualifications while working with us.

We operate across the UK, providing services to local authorities and NHS trusts in multiple regions. Please contact us to discuss services in your area.

You can contact us by phone at +44 (0) 20 7191 9191, by email at info@luminarycareltd.uk, or through our online contact form. We aim to respond to all enquiries within 24 hours.

Yes, for urgent safeguarding concerns or crisis situations, please contact us immediately. Our out-of-hours contact details are available on request.